Refund & Return Policy
Refund & Return Policy
At NoseEase™, we want you to feel confident with your purchase. If there is a problem with your order, please contact us and we’ll do our best to make it right.
Returns
We accept eligible return requests within 7 days of receiving your order.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and returned with its original packaging and accessories. Proof of purchase may also be required.
To request a return, contact us at support@noseease.store before sending anything back.
If your return is approved, we will provide you with return instructions and the appropriate return address. Please do not send your order back without contacting us first, as unauthorized returns may not be accepted.
Unless the product arrived defective, damaged, incorrect, or incomplete, return shipping costs may be the responsibility of the customer.
Damaged, Defective, Incorrect or Missing Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, incorrect, or with missing parts, contact us as soon as possible at support@noseease.store.
For damaged or defective products, please contact us within 30 days of delivery.
To help us resolve the issue quickly, we may ask you to provide:
- Your order number
- Photos or a short video showing the issue
- Photos of the packaging, if applicable
- A description of the problem
After reviewing your request, we may offer an appropriate solution such as a replacement, resend, partial refund, or full refund, depending on the circumstances.
Orders Not Received
If your order has not arrived, please contact us at support@noseease.store so we can review the tracking information and investigate the shipment.
If tracking shows that the package was delivered but you cannot locate it, we may ask you to contact the local carrier or post office and provide additional documentation before we can complete our investigation.
NoseEase™ cannot be responsible for unsuccessful delivery caused by incorrect or incomplete shipping information provided by the customer, refusal of delivery, failure to collect a package, or other circumstances outside our reasonable control.
However, please contact us and we will review the situation and assist where reasonably possible.
Order Cancellations
If you need to cancel your order, contact us at support@noseease.store as soon as possible.
We will do our best to cancel the order before it is processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Hygiene & Safety
Because NoseEase™ products are intended for personal hygiene use, opened or used products may not be eligible for return for change-of-mind reasons.
This restriction does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable consumer law.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact us at support@noseease.store. Depending on the situation, we may arrange a replacement or another appropriate solution.
For standard exchanges or change-of-mind requests, please contact us first to determine whether the product is eligible for return.
European Union — 14-Day Right of Withdrawal
If your order is subject to the European Union's statutory right of withdrawal, you generally have 14 days after receiving your goods to withdraw from the purchase without giving a reason, subject to applicable exceptions.
Certain sealed goods that are not suitable for return for health protection or hygiene reasons may lose this right once unsealed, where permitted by applicable law.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Refunds
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we approved your refund and you still haven't received it, contact us at:
Contact Us
For questions about returns, refunds, damaged products, or your order, contact:
NoseEase™ Customer Support
Email: support@noseease.store